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Our customer support team have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. We hope this information helps answers your questions.Contact Us
Trion:Z and Colantotte products are categorised as Alternative or Complimentary Health products and use magnetic ionic therapy, deemed a ‘no health risk’ by the World Health Organisation. Because of the increasing popularity of complementary and alternative medicine — nearly 40 percent of U.S. adults report using it — doctors are learning more about these nonconventional approaches. When doctors use the term “alternative medicine,” they’re referring to practices not typically used in conventional Western medicine. Exactly what’s considered alternative medicine changes constantly as more treatments undergo study and move into the mainstream. When an alternative medicine therapy is used in addition to — not instead of — conventional therapy, it’s called complementary.
*Approved in Japan as a medical device by the Japanese Ministry of Health, Labour & Welfare.
Trion:Z should maintain its negative-ion producing properties for many years. Unlike other ion bracelets, it is made with a unique material called “Mineon Health®”, which has “negative ion producing minerals” woven into the fabric. It will not “discharge” like many metal “ionised” bracelets.
How tight you wear the bracelet is based on personal preference. However, we always advise to choose a larger size than your actual wrist size, in particular for the Zen Loop Duo and Icon Loop as these do not stretch like the silicon products.
We make these a little larger to allow for the clasp to open/fasten and allow for the internal measurement of the bracelets, therefore you may find the bracelets are slightly larger than ordered if measured out flat, as the size is based on the internal circumference when placed on your wrist.
Measure around your wrist using a piece of string or tape measure then purchase the closest maximum size to your actual wrist size, for instance if your wrist measures 18cm choose the LARGE size.
Our Colantotte® wristband products are made out of high quality materials, in some cases these are titanium so they don’t stretch like our Trion:Z silicon products. Please take this into consideration when choosing a size.
The magnet capsule should be placed either on the pulse point or on the top side of the wrist like a wristwatch. The holes, which expose the magnets, should face the skin for maximum penetration.
Trion:Z can be worn 24 hours a day, 7 days a week. It can be worn while showering, but many people remove it when bathing to keep the product dry. If you do wear it in wet conditions we suggest you take the opportunity to dry it off.
Yes, Trion:Z will retain its “negative ion-producing power” even after being submerged, or even exposed to salt water. It should be thoroughly rinsed out after being in salt water to preserve its appearance.
Ensure that your Trion:Z is thoroughly dried afterwards. Failure to do so could result in moisture becoming trapped or a snug wet band could rub against wet or sweaty skin after/during exercise.
You should hand wash in warm water using a mild detergent such as dishwashing liquid. Hang to dry.
Yes. Many people wear more than one at a time. If you find yourself feeling lightheaded or overly stimulated while wearing multiple bands, reduce the number that you wear.
Yes, you can wear it while you sleep. The negative ion properties should help bring your body into balance, negating plus ions which may cause difficulty in sleeping.
Yes. The technology of Trion:Z is different than other negative-ion products, especially compared to metal “ionised” bracelets, and will not become discharged when worn while sleeping under electric blankets.
No. As with all magnetic products, no you should not wear a Trion:Z if you have a pacemaker or any other life-sustaining medical device fitted, and should consult your doctor or physician before trying any such products. Can I wear a Trion:Z while pregnant? As with all magnetic products you should not use a Trion:Z while pregnant without having consulted your doctor or physician.
If you have a mechanical movement (a watch that needs to be wound, or automatically rewinds itself) in your watch instead of an electronic movement (Quartz movement or similar), you should wear the Trion:Z on the opposite wrist as your wristwatch.
Yes, you will need the appropriate size, which may be bigger than for your wrist. Please measure before ordering.
In fact, many of our customers who work in the medical industry wear them on their ankle as they’re forbidden to wear anything on their necks or wrists. It’s the same reason why nurses have watches attached to their uniforms.
If you have a discount code you would like to redeem, you can do this in your shopping cart, or at the checkout.
Yes, we offer a 6 MONTH warranty on all our products. Please visit our WARRANTY page for more infomation.
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