Our customer support team have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. We hope this information helps answers your questions. Question not answered? No problem, use the form below to get in touch with us and we’ll do our best to help you.

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WILL TRION:Z WORK FOR EVERYONE?

Trion:Z and Colantotte products are categorised as Alternative or Complimentary Health products and use magnetic ionic therapy, deemed a ‘no health risk’ by the World Health Organisation. Because of the increasing popularity of complementary and alternative medicine — nearly 40 percent of U.S. adults report using it — doctors are learning more about these nonconventional approaches. When doctors use the term “alternative medicine,” they’re referring to practices not typically used in conventional Western medicine. Exactly what’s considered alternative medicine changes constantly as more treatments undergo study and move into the mainstream. When an alternative medicine therapy is used in addition to — not instead of — conventional therapy, it’s called complementary.

  • We cannot make any claim that any of our products will prevent, cure, mitigate, treat or diagnose illness.
  • If you believe you have a health problem, you should consult a doctor or health professional.
  • We are committed to delivering the highest quality product and are proud to be the only product of this type with ISO Accreditation, CE Mark and a Japanese Medical Approval.*
  • Do not be fooled by counterfeit, imitation or alternative health products guaranteeing to instantaneously improve health, power/strength, flexibility and balance, these claims are unfounded and misleading.

*Approved in Japan as a medical device by the Japanese Ministry of Health, Labour & Welfare.

HOW LONG WILL IT BE EFFECTIVE FOR?

Trion:Z should maintain its negative-ion producing properties for many years. Unlike other ion bracelets, it is made with a unique material called “Mineon Health®”, which has “negative ion producing minerals” woven into the fabric. It will not “discharge” like many metal “ionised” bracelets.

WHAT SIZE SHOULD I GET? AND HOW SNUG SHOULD IT FIT?

How tight you wear the bracelet is based on personal preference. It is an elastic material to stretch over your hand. Some people like to wear it loose and able to move, some like it to fit snugly and not move during sports. Measure around your wrist using a piece of string or tape measure then purchase the closest size to your actual wrist size. If you like a loose fit, select the next larger size than the actual measurement.

IS THERE A PROPER WAY TO ORIENTATE THE MAGNETS?

The magnet capsule should be placed either on the pulse point or on the top side of the wrist like a wristwatch. The holes, which expose the magnets, should face the skin for maximum penetration.

CAN I WEAR THEM 24/7?

Trion:Z can be worn 24 hours a day, 7 days a week. It can be worn while showering, but many people remove it when bathing to keep the product dry. If you do wear it in wet conditions we suggest you take the opportunity to dry it off.

CAN I WEAR THEM WHILST SWIMMING, SURFING, BATHING & SHOWERING?

Yes, Trion:Z will retain its “negative ion-producing power” even after being submerged, or even exposed to salt water. It should be thoroughly rinsed out after being in salt water to preserve its appearance.

Ensure that your Trion:Z is thoroughly dried afterwards. Failure to do so could result in moisture becoming trapped or a snug wet band could rub against wet or sweaty skin after/during exercise.

HOW DO I CLEAN THEM IF THEY GET DIRTY?

You should hand wash in warm water using a mild detergent such as dishwashing liquid. Hang to dry.

  • DO NOT put in the washing machine or dryer.
CAN I WEAR MORE THAN ONE AT A TIME?

Yes. Many people wear more than one at a time. If you find yourself feeling lightheaded or overly stimulated while wearing multiple bands, reduce the number that you wear.

CAN I WEAR THEM WHILST SLEEPING?

Yes, you can wear it while you sleep. The negative ion properties should help bring your body into balance, negating plus ions which may cause difficulty in sleeping.

CAN THEY BE WORN UNDER AN ELECTRIC BLANKET?

Yes. The technology of Trion:Z is different than other negative-ion products, especially compared to metal “ionised” bracelets, and will not become discharged when worn while sleeping under electric blankets.

WHAT IF I HAVE A PACE MAKER, OR I AM CURRENTLY PREGNANT?

No. As with all magnetic products, no you should not wear a Trion:Z if you have a pacemaker or any other life-sustaining medical device fitted, and should consult your doctor or physician before trying any such products. Can I wear a Trion:Z while pregnant? As with all magnetic products you should not use a Trion:Z while pregnant without having consulted your doctor or physician.

CAN I WEAR IT WHILST WEARING A WRIST WATCH?

If you have a mechanical movement (a watch that needs to be wound, or automatically rewinds itself) in your watch instead of an electronic movement (Quartz movement or similar), you should wear the Trion:Z on the opposite wrist as your wristwatch.

CAN I WEAR ONE ON MY ANKLE?

Yes, you will need the appropriate size, which may be bigger than for your wrist. Please measure before ordering.

In fact, many of our customers who work in the medical industry wear them on their wrist as they’re forbidden to wear anything on their necks or wrists. Its the same reason why nurses have watches attached to their uniforms.

HOW DO I USE A DISCOUNT CODE?

If you have a discount code you would like to redeem, you can do this in your shopping cart, or at the checkout.

IS THERE A WARRANTY ON YOUR PRODUCTS?

Yes, we offer a 6 MONTH warranty on all our products. Please visit our WARRANTY and GUARANTEE pages for more infomation.

I HAVE FORGOTTEN THE PASSWORD TO MY ACCOUNT

Don’t panic. Visit ACCOUNT and you can request a new password. You will recieve an email with a link, this will let you reset your password.

Still got a question?

Not to worry, simply complete the form below and our customer service team will do their best to assist you. We’re here to help.

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