DISPATCHING YOUR ORDER

All our UK deliveries are sent on a Tracked 48 hour service.

We try our best to get your order to you as quickly as possible, but sometimes our delivery partners are beyond our control.

Here's what we'll do:
If you order before 11 am your item will be dispatched the same day
If you order after 11 am your item will be dispatched to you the following day.

STANDARD DELIVERY

• UK: 1-3 working days (Mon-Fri).
• EUROPE: 3-5 working days (Mon-Fri).
• WORLDWIDE: 5-7 working days (Mon-Fri).

Any order with a net value of £75 or more, after deduction of Gold Club discount or any other sale price discount, will qualify for free delivery.

You can return any new, unused or damaged item to us within 14 days from the order date or within 7 days of receipt, for a full refund. Products must be returned in the original, undamaged packaging. All products come with a 6 month warranty against faulty parts or craftsmanship.

We will repair or replace the item at our discretion, and cover any reasonable costs incurred for return postage. However, in this case, please contact us prior to returning your product for authorisation.

Please be aware that US or EU orders returned to us may be subject to a 25% restock charge. This means 25% of the value of your order may be taken off your refund.

We value your custom and your satisfaction, so if you have a problem or are not happy with your item, please call or email us.

Got a question, or a query? We’d love to hear from you. The best way to get in touch with us is via our online contact form. If you have an order number, please include this.