DISPATCHING YOUR ORDERAll our UK deliveries are sent on a Tracked 48 hour service.We try our best to get your order to you as quickly as possible, but sometimes our delivery partners are beyond our control.Here's what we'll do: If you order before 11 am your item will be dispatched the same day If you order after 11 am your item will be dispatched to you the following day.STANDARD DELIVERY
  • UK: 1-3 working days (Mon-Fri).
  • EUROPE: 3-5 working days (Mon-Fri).
  • WORLDWIDE: 5-7 working days (Mon-Fri).

You can return any new and unused item to us within 14 days of receipt for a full refund. All products come with a 6 month warranty against faulty parts or craftsmanship.We will repair or replace the item at our discretion, and cover any reasonable costs incurred for return postage. However, In this case, please contact us prior to returning your product for authorisation.We value your custom and your satisfaction, so if you have a problem or are not happy with your item, please call or email us.

Product must be returned in its original packaging and will be inspected on return. We reserve the right to refuse return if products are damaged or excessively worn. Include your name, address and order number with a brief written description of why you are returning the product. If you require a refund, please state so. Refunds can take up to 5-7 days to appear in your account.

Products must be returned to:


Fence House Business Units

Fence Avenue


SK10 1LT


NOTE: It is your responsibility to provide proof of return. We do not accept liability for lost, damaged or undelivered items. We therefore recommend returning the goods through traceable means. Please allow a at least 7 days for your return to turnaround. Once we receive your item back into our warehouse, we will update the progress of your order and you will receive an email alert from us.

Got a question, or a query? We’d love to hear from you. The best way to get in touch with us is via our online contact form. If you have an order number, please include this.

Still need help? Fill in our contact form and we’ll get back to you as quickly as possible. Click here