If you need a spare strap or parts, please get in touch with our customer service team and we’ll get back to you as quickly as possible. Click here

It would help to have your order number.

All Trion:Z and Colantotte products come with a 6 month warranty. Please note that if your product is outside the warranty period, there will be a charge for this service.

NOTE: All spares or straps are despatched from our factory in Japan. Delivery will typically be 2-3 weeks.