Colantotte Crest Premium Necklace

Easy & Hassle-Free Exchanges & Returns

We want your purchase to be just right. If something isn’t perfect, whether it’s the size, colour, or a defect, we’re here to help you get the product that works best for you.

Step 1 – Contact Us First

Please get in touch with our customer service team within 7 days of receiving your order or complete the pre-authorisation form to get a speedy response.

• Get the correct return instructions and address
• Arrange your exchange or return

Pre-authorisation is required before returning any product.

Step 2 – Preparing Your Return

• Return the item in its original, undamaged packaging.
• Include a short note with your order number and date of purchase.
• Once shipped, please email us a photo of the return postage receipt; this helps us speed up processing.

Please note: If the item is not returned in its original, undamaged packaging, a £5 repacking fee may apply.

Step 3 – Processing Your Exchange Exchanges

Once we receive and check your return, we’ll send your replacement right away.

Return Addresses

We have one return address for the UK & EU, and a separate address for US customers.

UK & EU Returns

Eurozone Brands Returns,
Fulfilment Crowd,
Matrix Park,
Western Avenue,
Chorley,
PR7 7NB

USA Returns

Trion:Z Returns c/o Dr ColorChip,
1369 North Killian Drive,
Suite 1 Lake Park,
FL 33403

A Few Friendly Reminders

• Return postage is the responsibility of the customer.
• We recommend using a tracked postal service to avoid lost or delayed parcels.
• Items that are damaged or excessively worn will not be accepted.
• We aim to provide authorisation within 24 hours, 7 days a week.
• All magnetic therapy products come with a 6-month guarantee against faulty parts and workmanship.
• If you have a faulty product within the guarantee period, please email info@eurozonebrands.com along with an image of the issue, order number, and reason for return; we will reply with further instructions.
• Please check your wrist size against the measurements provided to avoid unnecessary returns and a restock charge.
• For all exchanges, the customer is responsible for paying the return postage. Please ensure you have paid the correct postage to avoid extra charges.
• Do not use the return address printed on the envelope you received—this is our fulfilment centre and may cause delays or loss of your return.

We’re here to make sure your exchange or return is smooth, quick, and stress-free. Thank you for shopping with us and giving us the opportunity to make it right for you.